Alaska Air was the wrong choice

Had to fly to Dulles for a family emergency.  Was booked from SFO to Seatac, then to Dulles. The first flight was on a Virgin air route.  I booked first class.  I am a big guy and in general the tables that pull out from the seat instead of dropping down from the seat in front do not fit.  But this one came down and the swung out a little.  Tight, but fit.  Leg room amaziing.  Butt width reasonable.  Bathroom was tight but that is expected.  There was only one meal choice, and it was tasty.

Now the Alaska flight. Plane was old, still had ashtrays.  Leg room had just about enough space to be comfortable for a 5’6″ person.  Table, did not fit, so the attendant had to offer me my meal is a one plate at a time.  Seat tighter. Smallest bathroom I have ever experienced. The meal smelled bad.  The smell of the badly cooked airline veggies, gross.  The fish was ok.  The dessert was this cherry ice cream with crumbly stuff  in it.  Managed to get a second one, best part of the flight.   The entertainment systems were these metal incased windows pads, heavy.  With my table that did not work, because I am fat, was very glad I had my kindle with me.  You would not want to hold this iPad like thing for several hours.

To the point, going from a Virgin America Flight to an Alaska flight was a downgrade.

The staff on both flight were very nice. I can not fault them for my experience at all.

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So after the experian oopsie, I followed Krebs advice and froze my credit accounts at all four agencies.  The to test it out, I then researched the different protection companies and signed up for IdentityForce for a year, $199, on September 10. Do not remember why I chose them at this point.

They of course  the service showed 2 weaknesses upfront.  The standard socially engineered security question.  Just one.  My suggestion for that is  if you use a password app, use a generated word based password for the question answers.  As is accepted, SMS message with a 2FA code is considered insecure. They send a SMS instead of using or offering the use  of  the google app,  authy, RSA app, Yubi key, or other such software or hardware.

Since my accounts are frozen, their features, what most people think of when they think of these services, unavailable.   Credit rating and credit history tracking.

So as the months went along, I had all my monthly transactions as a wage slave does.  So there is a pattern.  For example one of my credit cards is with my bank were the checking account is. Paying the credit card was a transfer from checking. You would think that would be figured out.  Nope simply because the transaction was over $300, I received one message for the withdrawal and one for the payment.  7 or 8 of these alerts a month.  Almost all the same transactions.

You would think that after  6 months it would learn.  Or there would be an option to tell it certain payment patterns was just fine. NOPE.

I went to cancel, was on hold for 30 minutes, their muzac was nice.  Allowed for the call back.  I called at about 2PM.  The call back was a 5:46AM the next morning.  Called them this morning and someone picked up in  a few minutes. I asked to cancel.

I expected to just be done.  But when you cancel they offer a sorta refund. Instead of prorating the fee, they convert you to monthly and back calculate based on the full $23.95/month. They do not cancel you immediately They cancel the service on the anniversary date of the signup.  This is April 15, my cancellation date is May 10.  So a minor credit.  Which I’ll probably never receive since the credit card they have on file is canceled.

End result, a failed experiment.  No revelations.  No crises. Just another cheaply run financial service taking advantage of us common folk.